Workspace
Calls
Live and historic calls. Open any call for full transcript, tool trace, sentiment timeline, and recording playback.
| From | To | Intent | Status | Sentiment | Resolution | Auth | Duration | Cost | When | |
|---|---|---|---|---|---|---|---|---|---|---|
| +1 281 555 0100 | +1 832 555 0100 | Order status#1244 | live | neutral | pending | tier 1 | — | $0.04 | 5h ago | Listen |
| +1 281 555 0211 | +1 832 555 0100 | Refund request#1241 | completed | negative | resolved | tier 3 | 2m 58s | $0.26 | 7h ago | Open |
| +1 281 555 0322 | +1 832 555 0100 | Product question | completed | positive | resolved | tier 0 | 1m 36s | $0.14 | 8h ago | Open |
| +1 281 555 0433 | +1 832 555 0100 | Subscription pause | completed | neutral | escalated | tier 3 | 3m 40s | $0.31 | 11h ago | Open |